What to do if you need assistance outside of our normal business hours…

 

CALL 911 FOR LIFE THREATENING EMERGENCIES!!!!

The pediatric Referral Group  (PERG) offers the following services to our patients:

Call 415-387-9293

 

  1. Telephone advice from specially trained nurses: there is currently no fee for this service. The nurses can help you decide if something warrants an appointment, a trip to the ER or can wait until we open the next day.

 

  1. Evening and weekend office visits: your child can be seen by appointment at the PERG office located at 3801 Sacramento St, Suite #219. Appointments can be made between 5:30 pm -9:30 pm Monday through Friday, and from 9:30 am -9:30 pm Saturday, Sunday and holidays. Weeknight pediatricians are made up of participating private pediatricians, including our doctors. Weekend doctors are fully trained and board certified pediatricians who are not yet established in a private practice.

 

  1. Emergency Room authorizations and referrals: If you feel that your child needs emergency room services and your insurance required prior authorization, the advice nurse at PERG can take care of this for you. ( it is a good idea to do your homework in advance to find out what your insurance company expects from you) Of course, If the situation is truly urgent. Get your child to the ER immediately and worry about the insurance later.

 

  1. Continuity of care: Reports of all the telephone advice and after hours visits will be faxed to our office for review. Typically you will get a follow up phone call from us, and the fax will be included in your childs chart.

 

  1. Our call group provides doctors to support the advice nurse. If the advice nurse can not be reached you can call our answering service at 415-753-4697 to have the doctor paged

 

  1. Please leave a message on our voicemail system at 415-641-1019 to schedule appointment, cancel appointments or messages to be answered during the next business day.

 

  1. Prescriptions: please request refills from our office or from the pharmacy during regular business hours. PERG will NOT okay refills

 

 


 



Printable View
Related Documents: