What to do if you need assistance outside of our normal
CALL 911 FOR LIFE
The pediatric Referral Group(PERG) offers the following services to our patients:
Telephone advice from specially trained
nurses: there is currently no fee for this service. The nurses can help
you decide if something warrants an appointment, a trip to the ER or can
wait until we open the next day.
Evening and weekend office visits: your
child can be seen by appointment at the PERG office located at 3801
Sacramento St, Suite #219. Appointments can
be made between - Monday through Friday, and from - Saturday, Sunday and holidays. Weeknight pediatricians are
made up of participating private pediatricians, including our doctors.
Weekend doctors are fully trained and board certified pediatricians who
are not yet established in a private practice.
Emergency Room authorizations and
referrals: If you feel that your child needs emergency room services
and your insurance required prior authorization, the advice nurse at PERG
can take care of this for you. ( it is a good idea to do your homework in
advance to find out what your insurance company expects from you) Of
course, If the situation is truly urgent. Get your child to the ER
immediately and worry about the insurance later.
Continuity of care: Reports of all
the telephone advice and after hours visits will be faxed to our office
for review. Typically you will get a follow up phone call from us, and the
fax will be included in your childs chart.
Our call group provides doctors to
support the advice nurse. If the advice nurse can not be reached you can
call our answering service at 415-753-4697
to have the doctor paged
Please leave a message on our
voicemail system at 415-641-1019
to schedule appointment, cancel appointments or messages to be answered
during the next business day.
Prescriptions: please request
refills from our office or from the pharmacy during regular business
hours. PERG will NOT okay refills